About the Company Axis Securities Limited is a 100% subsidiary of Axis Bank that offers Retail Broking services and is involved in distribution of Bank's financial products. It is one of the fastest growing bank-promoted retail stock brokerage firms in the country; it is placed at fifth position in terms of the number of unique customer code (UCC) of active clients, as per NSE's unique traded customer (UTC) data. As of March 31, 2018, ASL has a well-connected branch network of 90 branches across India. In 2017, BSE Commodity Equity Outlook honored ASL with the - Top Equity Broker of the Year- Award and our website won the DMA India Award 2017 in the - Best Web/E-Commerce Category. ASL has also bagged the IAMAI 8th India Digital Awards (Bronze) - Best Email Marketing Campaign in 2018. Principal Accountabilities -&nbsp; 1) Product Management i. Manage and maintain sanity of the trading platforms like Mobile App, Web Trading, EXE and dealer terminal ii. Enhance new features like Robo Advisory and introduce new products to drive business, improve customer experience iii. Effectively monitor timelines for timely completion of project and ensure escalation in case of delay 2) Innovation and Change Management i. Responsible for managing the innovation process inside the organization that identifies strategies, business opportunities and new technologies ii. Define project / product road-map for the organisation including conceptualising UI / UX design and supervising Business Requirement documentation iii. Identify new market spaces. This includes analyzing trends and market disruptions and searching for emerging new market opportunities like Chatbots, voice recognition based IVR, AI/ML based recommendation engine, IOT, AR/VR etc. 3) Portal Management i. Conceptualize, design and enhance the fully responsive integrated trading platform with features for better customer experience ii. Effectively monitor timelines for timely completion of project and ensure escalation in case of delay iii. Manage and maintain sanity of the new portal. Ensure content is managed with timely updation of articles, videos, data etc. iV. Implement best SEO practices to improve page rankings and organic traffic to the portal Technical /Specialist Certification/Experience i. 12+ years in Financial Industry pref. Capital Markets ii. Updated about the current trends in digital space, market trends, latest disruptions, etc Skills and Knowledge i. Excellent Communication skills and In-depth knowledge &amp; understanding of Capital markets ii. Post Graduate or similar from a recognized university

Mumbai

Head - Customer Experience - Financial Services 

Head - Customer Experience - Financial Services  ,Job Description for Head - Customer Experience - Financial Services  in BFSI in  Mumbai for (12-30) years of experience. Apply Now!

Job Description for Head - Customer Experience - Financial Services  in BFSI in  Mumbai for (12-30) years of experience. Apply Now!