04/08 Kavita Tiwari
Manager - Talent Acquisition at Talentiser

Views:965 Applications:536 Rec. Actions:Recruiter Actions:21

Head - Customer Experience - eLearning Startup (10-18 yrs)

Gurgaon/Gurugram Job Code: 838214

We are hiring for Head of Customer Experiencet_B2C based at Gurgaon with well known Internet StartUp. Please find below job description:

Position: Customer Experience - B2C

Location: Gurgaon

Job Responsibilities:

- Responsible for ensuring customer success and delight PAn India

- Lead and Manage the Customer Success Vision at Company from strategic/operational perspective

- Develop best practices and state of the art processes for customer lifecycle management

- Work effectively with internal stakeholders ( Product and Sales teams) to identify product insights, opportunities for ensuring customer delight

- Lead, Develop & Mentor a high performing team and culture of customer delight at company

- Identify market trends, insights and provide thought leadership internally/externally

- Develop and Monitor success metrics for oraginisng & measuring performance\

- Ensure resolution of all customer issues and acts as point of contact for escalations for both internal/external stakeholders as and when needed

- Work closely with Solution Engineering teams to help resolve customer issues as per the SLAs.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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