Manager - Talent Acquisition at Talentiser
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Head - Customer Experience - eLearning Startup (10-18 yrs)
We are hiring for Head of Customer Experiencet_B2C based at Gurgaon with well known Internet StartUp. Please find below job description:
Position: Customer Experience - B2C
- Responsible for ensuring customer success and delight PAn India
- Lead and Manage the Customer Success Vision at Company from strategic/operational perspective
- Develop best practices and state of the art processes for customer lifecycle management
- Work effectively with internal stakeholders ( Product and Sales teams) to identify product insights, opportunities for ensuring customer delight
- Lead, Develop & Mentor a high performing team and culture of customer delight at company
- Identify market trends, insights and provide thought leadership internally/externally
- Develop and Monitor success metrics for oraginisng & measuring performance\
- Ensure resolution of all customer issues and acts as point of contact for escalations for both internal/external stakeholders as and when needed
- Work closely with Solution Engineering teams to help resolve customer issues as per the SLAs.
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