Head - Customer Experience - CoWorking Space

Company:Co Working Space

Position:Customer Experience Head(Female only)

Location: Gurgaon/Bangalore

No of Positions:1

Female candidates should only apply

- To work closely with the Operations Heads along with respective Front office and Tech teams in order to achieve operational objectives. Complete responsibility for new clients sign In, Retention, Operations,

- Customer experience, Events, Community engagement, Process, Technology Introduction, Team Management, Expansion.

Responsibilities include:

- Facilitating outstanding customer service.

- Creating a warm and welcoming environment via the company's hospitality initiatives. Resolve member issues with professionalism and patience.

- Conduct sales tours to execute on sales strategy and maintain high occupancy. Managing community initiatives designed to develop member relationships.

- Inputting and maintaining accurate data across various platforms. Overseeing and executing daily office operations.

- Liaison with facilities team on building operations and maintenance. Management of local vendors and potentially Admin Supervisors.

- Seek opportunities to engage members to discover and discuss members objectives.

- Recommend best practices, including but not limited to: community management, sales, events, training, and member experience on a company-wide level.

- Resolve member complaints regarding other members through neutral fact investigation and process termination of membership when warranted.