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Head - Customer Experience - Bank (12-18 yrs)
Industry - Banking / Financial Services / Broking
Job Type - Permanent
Description - Opportunity to head the customer experience team of a leading Bank
Our client is a leading Bank in the Indian Market
Job Description :
- Head the Customer Experience team of a leading Bank
- Work directly with the top leadership (CEO and COO) to drive customer experience
- Manage the customer experience for B2B as well as B2C business
- Manage the customer experience teams at PAN India level (individual teams in state)
- Manage the regulatory framework for customer experience
- Lead call centres, Social Media Ops
- Lead a team of Product Managers for Customer experience
Profile :
- 12-18 years of experience in Customer experience in a leading Bank / Tech based ecosystem
- Strong presentation skills
- Exemplary leadership skills
- Experience of managing large teams
Job Offer:
Meritocratic culture with wealth creation opportunity. Opportunity to head a large team across customer experience ops and Product
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Shubham Kathuria on +91 124 452 5406
The Apply Button will redirect you to website. Please apply there as well.
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