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07/06 HR
HR at Michael Page

Views:1315 Applications:325 Rec. Actions:Recruiter Actions:0

Head - Customer Experience - Bank (12-18 yrs)

Delhi NCR/Delhi Job Code: 1106804

Industry - Banking / Financial Services / Broking

Job Type - Permanent

Description - Opportunity to head the customer experience team of a leading Bank

Our client is a leading Bank in the Indian Market

Job Description :

- Head the Customer Experience team of a leading Bank

- Work directly with the top leadership (CEO and COO) to drive customer experience

- Manage the customer experience for B2B as well as B2C business

- Manage the customer experience teams at PAN India level (individual teams in state)

- Manage the regulatory framework for customer experience

- Lead call centres, Social Media Ops

- Lead a team of Product Managers for Customer experience

Profile :

- 12-18 years of experience in Customer experience in a leading Bank / Tech based ecosystem

- Strong presentation skills

- Exemplary leadership skills

- Experience of managing large teams

Job Offer:

Meritocratic culture with wealth creation opportunity. Opportunity to head a large team across customer experience ops and Product

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Shubham Kathuria on +91 124 452 5406

The Apply Button will redirect you to website. Please apply there as well.

Women-friendly workplace:

Maternity and Paternity Benefits

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