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07/06 HR
HR at Michael Page

Views:1354 Applications:334 Rec. Actions:Recruiter Actions:0

Head - Customer Experience - Bank (12-18 yrs)

Delhi NCR/Delhi Job Code: 1106804

Industry - Banking / Financial Services / Broking

Job Type - Permanent

Description - Opportunity to head the customer experience team of a leading Bank

Our client is a leading Bank in the Indian Market

Job Description :

- Head the Customer Experience team of a leading Bank

- Work directly with the top leadership (CEO and COO) to drive customer experience


- Manage the customer experience for B2B as well as B2C business


- Manage the customer experience teams at PAN India level (individual teams in state)


- Manage the regulatory framework for customer experience


- Lead call centres, Social Media Ops


- Lead a team of Product Managers for Customer experience


Profile :

- 12-18 years of experience in Customer experience in a leading Bank / Tech based ecosystem

- Strong presentation skills


- Exemplary leadership skills


- Experience of managing large teams


Job Offer:

Meritocratic culture with wealth creation opportunity. Opportunity to head a large team across customer experience ops and Product

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Shubham Kathuria on +91 124 452 5406

The Apply Button will redirect you to website. Please apply there as well.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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