- Head Customer Experience based @ Chennai in the Automotive academy to improve customer movement & guest experience. An Automotive Retails Solution - Consulting Company is looking for aspirant with dynamic Sales, After Sales & Customer Experience to handle the APAC role. - Drive the role through innovation and though leadership in his area of expertise to help Academy stay ahead of the curve. - Improvement - Dealer Employee Engagement & Dealer Organisation Culture to enhance the customer movement & support by laying best process practices & technology tools. - Leadership role - Smart Strategy player & delivering revenue with profit assurance for the organisation. Key Responsibilities : - Conceptualization, design and development of program material and technology to support current programs - Quality deployments and sustenance of the Guest Experience processes at the client network and thus help Academy stay ahead of the curve. - Governance of Guest Experience and Customer movement programs across six countries to deliver optimal results - Supporting six Market Academies to deploy Guest Experience and Customer movement programs - Coaching and mentoring of Team for enhancement & improvement of performance. - Working closely with Academy - Customer Experience teams to service ongoing projects and tasks. - Using metrics and performance data to identify client issues and opportunities proactively - Strong industry experience and expertise to identify the root causes and formulate recommended action plans for clients. - Grab the opportunity if you have the entrepreneurial drive with 10+ years of Automotive industry practice !!!!!!!!! - Expert into sales, after-sales or dealer development in an Automotive Brand or a Premium Automotive Dealership Group. - Premier Business School Graduate with an extremely disciplined, process-oriented professional, with a desire to lead a large-scale project implementation across multiple countries needed. - Proven track record as a leader with success credentials in conceptualizing, designing and deploying customer experience improvement programs in automotive industry. Skills : - Excellent in written and spoken communication - comfortable speaking in public and to a large audience - An entrepreneurial drive to make an impact & approach with strong analytical skills. - Ability to identify opportunities and challenges, and drive teams with rigor to act on the same.

Chennai

Head - Customer Experience - Automotive Retail Solution - Consulting Firm - APAC Region 

Head - Customer Experience - Automotive Retail Solution - Consulting Firm - APAC Region  ,Job Description for Head - Customer Experience - Automotive Retail Solution - Consulting Firm - APAC Region  in HRK Ventures in  Chennai for (10-18) years of experience. Apply Now!

Job Description for Head - Customer Experience - Automotive Retail Solution - Consulting Firm - APAC Region  in HRK Ventures in  Chennai for (10-18) years of experience. Apply Now!