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12/12 Azmat
Manager Management Search at Infoedge

Views:1626 Applications:498 Rec. Actions:Recruiter Actions:4

Head - Customer Excellence/Service - Healthcare/Hospitality (10-20 yrs)

Hyderabad Job Code: 872429

Position is with one of the leading Healthcare Group

- Minimum 10+ years in Customer Service Management, service delivery and enhancing customer experience .

- Preference will be given to Candidates from hospitality industry.

Job Description :

- Responsible for implementing customer experience improvements .

- Organise events, establish customer connect, retention reduction in complaints.

- Working on the Customer Strategy to drive Service Excellence across the business.

- Develop structured process-maps to achieve client & customer satisfaction index.

- Conceptualizing and executing new processes, design programmes, enhancements by using technology for increasing the performance and customer delight.

- Plan training and process implementation for the loyalty program and customer touch-points.

- Direct and monitor execution of customer enhancement programs & improvise last mile customer interface

- Provide amicable resolutions for disputes in customer complaints.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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