Recruitment Associate at Peoplestrong
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Head - Customer Excellence - Manufacturing (15-20 yrs)
- Develop the strategic framework for establishing and running the Customer Excellence
- Evaluate and diagnose emerging local needs and provide design, development and implementation support for launching interventions as per SLAs across various parts of the business within this domain
- Be responsible for creating business impact by developing and implementing a comprehensive curriculum for all functions of the organization
- Offer support to various regions in implementing the Customer Excellence Curriculum developed for commercial units; highlight challenges and offer resolution with speed
- Building strategic partnerships for bringing in external knowledge to add value
- Initiate benchmark studies on best practices within the domain of functional capability development
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