Head - Customer Engagement & Loan Operations - Financial Services

About our client:

Our client is a leading international financial services player.

Job Description:

Reporting into Global Head - Operations & Technology:

- Top Aspects of the job include: Customer Service, Operations & Loan Lifecycle Management

- Manage global customer engagement team for Trade Finance - a business currently present in multiple countries and growing rapidly

- Lead by example in setting a customer centric and continuous improvement culture

- Driving a compliance culture and manage regulatory, internal and statutory audits

- Ensure transactions are processed accurately and within committed SLA/TATs

- Work on continuous improvement of processes and control environment

- Contribute as subject matter expert while engaging with teams, stakeholders, product, credit, sales, compliance, clients in rolling out new products and complex deals

- Engage with technology teams to develop digital solutions for the business

The Successful Candidate Should:

- Have 10-15 years of work experience in managing teams in the FS domain

- Have a strong orientation to ensure commendable customer service

- Have experience in loan operations & KYC

- Be willing to go that extra mile & deliver results beyond KPIs with a business partnering mindset

What's on offer:

- An opportunity to work with a leading MNC in a dynamic environment

- Market leading CTC + Bonus