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26/04 HR
HR at Michael Page

Views:2803 Applications:245 Rec. Actions:Recruiter Actions:0

Head - Customer Care Operations - Travel eCommerce Startup (6-10 yrs)

Delhi Job Code: 565812

Industry - Travel and Tourism

Job Type - Permanent

Description - The role is be manage the overall operations for a travel e-commerce start uporganization and to manage a 30+ member operations team and to drive the end to end process of operations

Client Details : 

Our client is a start up in the travel e-commerce industry working in Air Tickets, Travel Packages and Hotel Booking. They are uniquely positioned in the industry with the lowest possible fares and ensuring the best experience on their platform.

Description: 

The role reports to the CEO and would be responsible for:

- Managing the online reputation and delivering on the customer service for the brand

- Identifying major customer service needs to design and implement sales support and high levels of customer satisfaction

- Working along with sales & operations teams to identify improvement in processes

- Managing the overall operations team of 30 people and working towards customer satisfaction by having analysis of the various medium of interaction with customers

Profile: 

The candidate must have:

- An experience of 6-8 years in the customer service function

- Experience in the travel & e-commerce industry

- Managed a team of 30 or more people in the operations team

Job Offer : 

- An experience to manage to grow in a travel e-commerce start up organization

- Experience to manage a 30+ member operations team and to manage an end to end process of operations


To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Anshul Kumar on +91 124 452 5414.

Contact - Anshul Kumar 

The Apply Button will redirect you to website. Please apply there as well.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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