Head - Customer Care - eCommerce (10-12 yrs)
Industry - New Media and Internet
Skills - customer care, process improvement, process excellence
Job Type - Permanent
Description - The role is managing pan India customer care operations.
The candidate will be managing process improvement and process excellence.
Client Details
The fast paced e-commerce company.
Description
- Develop and implement customer care policies, procedures, and regulations necessary for ensuring a satisfied customer base
- Establish communication channels through which customers can send in their feedback or challenges for prompt resolution
- Interface with the management and other services
- Maintain and improve service standard
Profile
- Minimum 10 -12 years experience in Customer care management.
- Good Communication and Problem-solving Skills.
- Ability to handle large teams.
Job Offer
Exciting leadership role with growth oriented company.
Page Group India is acting as an Employment Agency in relation to this vacancy.
Contact - Hemlata Bora
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