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08/01 HR
HR at Michael Page

Views:2378 Applications:233 Rec. Actions:Recruiter Actions:0

Head - Customer Care - eCommerce (10-12 yrs)

Mumbai Job Code: 528814

Industry - New Media and Internet

Skills - customer care, process improvement, process excellence

Job Type - Permanent

Description - The role is managing pan India customer care operations.

The candidate will be managing process improvement and process excellence.

Client Details

The fast paced e-commerce company.

Description

- Develop and implement customer care policies, procedures, and regulations necessary for ensuring a satisfied customer base

- Establish communication channels through which customers can send in their feedback or challenges for prompt resolution

- Interface with the management and other services

- Maintain and improve service standard

Profile

- Minimum 10 -12 years experience in Customer care management.

- Good Communication and Problem-solving Skills.

- Ability to handle large teams.

Job Offer

Exciting leadership role with growth oriented company.

Page Group India is acting as an Employment Agency in relation to this vacancy.

Contact - Hemlata Bora

The Apply Button will redirect you to website. Please apply there as well.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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