Consultant at Michael Page
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Head - CRM - Real Estate Developer (10-15 yrs)
Key Roles :-
- Collection & Recovery
- Documentation/ Real Estate RERA knowledge
- Customer Grievance
- Bank tie ups & Relationship management
- Management of collectibles from customers & ensuring achievement of collection targets
- Responsible for revenue generation through follow up on collections of dues towards completion demands until handover of flat
- To prepare the Funds flow/ projection report
- Enabling processes that provide accurate documents to customers for their transactions
- Ensuring timely registrations & management of agents/ vendors for the same.
- To handle queries, requests, service issues, complaints, customer retentions, etc.
- Personal meetings & discussions with customers post booking
- Effective management of customer grievances & queries related to costing, finance, taxes, agreement, project status, projections, etc.
- To co-ordinate & ensure smooth flow of bank loan disbursal, registration of the property, etc.
- Timely follow up with bank for housing loan sanction.