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17/05 HR
HR at Vito India

Views:238 Applications:75 Rec. Actions:Recruiter Actions:24

Head - CRM/Customer Retention/Loyalty - eCommerce/D2C (8-11 yrs)

Bangalore Job Code: 1096484

Head CRM/Customer Retention/ Loyalty- Ecommerce/D2C

Our client is a leading D2C Brand in the industry leading in fashion segment.

Role & Responsibilities :

- Develop and drive the CRM strategy to increase the lifetime value of our existing customers

- Manage the CRM budget, proactively participate in key brand milestone meetings, and provide regular analysis and recaps.

- Act as consumer Loyalty champion and change agent in the global CRM team to ensure that the consumer is at the heart of everything we do

- Should be able to dive deeper into sales funnel and implement tech, marketing or any other initiative to achieve aggressive growth

- Manage the CRM budget, proactively participate in key brand milestone meetings, and provide regular analysis and recaps.

- Track and use the user feedback and data to improve product, communication & customer service.

- To generate insights through analytics from customer data to help acquisition, engagement, and retention of customers.

- Understanding the Customer Retention KPI's in detail and working actively on that.

Critical Requirements :

- Full time MBA in Marketing would be a preferred.

- 8-10 years of experience in the Ecommerce/Retail Space

- Strong on Analytics and Quantitative Ability

- Excellent communication skills dealing with multiple stakeholders.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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