Role - Head Tower Control (PAN India Transportation Operation Management)

Head Control Tower @ Gurgaon with Swiss MNC

Location - Gurgaon

Swiss MNC into Manufacturing industry

Responsibilities

- Purpose of position (Overall contribution to corporate goals)

- To ensure the highest delivery service to the customer through the management and control of the transport channel for MOIN

Core Accountability

- Centrally manages transportation costs to set targets and productivity

- KPI for the respective organization

- Manages transport service to the customer through meeting / exceeding set service levels, KPI

- Controlling of freight costs and maintaining of statistics and KPI's.

- Monthly tracking and active control.

- Monthly reporting on Transport Management to top management.

- Ensuring transport quality and controlling of delivery performance (Carrier Reliability). Active control for customer deliveries,

- Distribution centers & our Center replenishment, returns and Repairs (AMS).

- Develop solutions for specific customer needs (job-site delivery, same-day, etc.)

- Analyse and monitor transport market and react early on trends and changes

- Lead Monthly review meetings with carriers.

- Tendering of all transport services.

- Active cooperation with the global process organization and the expert-teams transport. Implementation and application of actions and targets in respective organization

- Define and implement Hazmat Management Programs compliant with local, regional and international governing agencies that include policy, training and management visibility

Key Performance Indicators

- Delivery performance (Carrier reliability) - for customer deliveries,

- Distribution centers and our center replenishment, returns and repairs (AMS).

- Transport cost productivity

- Transport quality (customer complaints)

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