Director at Zend Consulting Services
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Head - Contact Centre/Presales/Lead Generation - FinTech & Realty Solutions Firm (10-22 yrs)
Head Contact Centre/Pre-sales/LeadGen for a Well Established New Age Solutions firm ! Mumbai
Our client is a well-established, new age firm providing innovative services and products related to FinTech and Realty. They are well-funded and are working towards changing the industry landscape.
They are looking for a Head of Contact Centre and Presales for their organization to join them as soon as possible.
The incumbent will be responsible for :
- End to End presales lead generation process acquisition, nurturing, closure & transition
- Managing contact centre operations in outsourced tele calling set up for a specific campaign
- Responsible for maintaining effective relationships with vendor partners, internal stakeholders & team members
- Responsible for customer insights, analytics and predictive buying behavior leading to better prospect segmentation, profile targeting & product positioning
- Timely reporting and MIS generation for business and campaign performance
- Responsible for call quality and on-call customer experience
- Responsible for process optimization at various levels such as data management, CRM technology enablement, email marketing and BTL marketing
To qualify for these positions you should :
- Have at least 10 to 22 years of experience
- Have 5+ years of experience in Managing out-bound Contact Centre
- Have a good experience of Lead Generation, Presales and Marketing
- Have experience in managing large teams and its needs
- Have good knowledge of CRM tools
- Have strong personality, great communication and leadership skills
- Must be a young person with High Energy
- Be currently from Mumbai or willing to relocate.
Please note :
- Please do give an indication of the salaries you are drawing currently and your expectations.
- Your interest will be managed with strict confidence as per our governing guidelines and will not be shared with anyone without your express permission.
- Similarly, we will not be able to share the name of the client till your profile is shortlisted by our team.
- Do let your friends know about this position and ask them to send their resumes to us.
Zend Consulting Services
Tel : +91-9820060954