08/02 Swagat Ranjan Nayak
Senior Consultant at Ciel HR

Views:838 Applications:148 Rec. Actions:Recruiter Actions:7

Head - Contact Centre/Call Center - FinTech Startup - IIM/IIT/MDI/FMS/NIT/XLRI (10-20 yrs)

Bangalore Job Code: 662727

About Rupeek

Rupeek is a Bengaluru based leading fintech start-up. Started as an asset-backed online lending platform, Rupeek is aiming to disrupt the traditional brick and mortar lending models. Since our public launch in 2016, we- ve cemented our position as the No.1 fintech startup in consumer lending space.

We are Series-B funded, backed by top-tier investors. We are using the scale of the web and advances in computing, big data, machine learning and mobile to bring transformative financial innovation to the market. We are looking for helping hands to expand India's most customer friendly and responsive contact centre.

Designation: - Head of Contact Centre

Job Description: 

 - Handle a team of 150+ and day to day operations of the contact centre - inbound, sales, support, chat 

- Ensuring that the customer experience is as per the quality standards as per the business objectives 

- Devise initiatives and execute operations to meet the larger business objectives 

- Circulating daily MIS reports to the stakeholder to assess the health of the contact centre 

- Performance monitoring and Review of all the teams within the contact centre 

- Work with management to prioritise business and information needs 

- Pre-empting and managing hiring pipeline and onboarding of the newly hired candidates 

- Attrition management 


 - 10+ years of work experience with at least 3 years in heading call centre operations 

- Experience in setting up operations from scratch in a startup or otherwise is a plus

Qualifications/Desired Attributes: 

- Education: Engineering or Management degree from a Tier-1 college 

- High levels of motivation, energy & drive to ensure relevant goals are achieved 

- Team player with ability to motivate and align team to set objectives 

- Ability to work in dynamic environment with changing goal posts and responsibilities

Location: - Bangalore 

 Compensation: - Best in the industry

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