Head - Collections - SME/Equipment Finance - NBFC

- Allocate, monitor, drive and review the field force towards achieving the budgeted recovery

- Co-ordinate with the Accounts, Litigation, Operations, H.R. and all other Functions for inputs and related functional support.

- Develop liaison with alternative channels Authorities, Influential Personalities, Prominent Lawyers etc. so as to be able to handle contingencies and facilitate efficacious functioning of the recovery department.

- Co-ordinate with the concerned Litigation team and decide the most expeditious Legal action and to implement the same on the field such as service of Summons / Warrants / Execution Warrants.

- Plan & develop various customer touch points / call centers focusing on recovery activities.

- Educating Collection Incharge/ Team Leaders on appropriate contract allocation practices and ensuring the adherence of the same whenever allocations required in the regions.

- Devising strategies to encourage walk-in collections.

- Devise and develop process & procedures aimed at reducing cost of collections.

- Ensuring employee quality & leveraging productivity of collections department employees- right from inception.

- Process improvement of recovery activities.

- To operate as an awareness and alert centre for recovery, being the knowledge hub for guiding regions on receivable related matters