13/10 Nisha Pandey
HR Intern at Mirus Solutions

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Head - Collections - Secured Lending (12-18 yrs)

Mumbai Job Code: 855897

- Manage a team of collection specialists from secured lending segment

- Consistently in achieve recovery and collection targets

- Closely monitoring of customer portfolio and performance of team

- Devise strategy for collection and recovery

- Consistent and effective follow up and negotiation with the customers.

- Participate in governance meetings and ensure right collaboration with the team members accurately to meet the deliverables and motivate & help them to develop the process standards

- Identify operational improvement opportunities and drive implementation

- Automate and digitization in various process associated directly or indirectly with collections.

- Plan, strategize and execute effective legal remedies for resolution from NPA accounts

- Use Business process re-engineering to challenge status quo and improve efficiencies in collections processes


- Strong understanding of collections for secured loans

- Knowledge of Field recovery, Tele-Collections, Vendor Management, Fraud Management, ---0Fund management, analytical skill, Bucket collection management and Legal Collection Management

- Experience of managing high bucket and tough cases

Women-friendly workplace:

Maternity and Paternity Benefits

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