HR Intern at Mirus Solutions
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Head - Collections - Secured Lending (12-18 yrs)
- Manage a team of collection specialists from secured lending segment
- Consistently in achieve recovery and collection targets
- Closely monitoring of customer portfolio and performance of team
- Devise strategy for collection and recovery
- Consistent and effective follow up and negotiation with the customers.
- Participate in governance meetings and ensure right collaboration with the team members accurately to meet the deliverables and motivate & help them to develop the process standards
- Identify operational improvement opportunities and drive implementation
- Automate and digitization in various process associated directly or indirectly with collections.
- Plan, strategize and execute effective legal remedies for resolution from NPA accounts
- Use Business process re-engineering to challenge status quo and improve efficiencies in collections processes
- Strong understanding of collections for secured loans
- Knowledge of Field recovery, Tele-Collections, Vendor Management, Fraud Management, ---0Fund management, analytical skill, Bucket collection management and Legal Collection Management
- Experience of managing high bucket and tough cases