Head - Collections - NBFC

Head Collections

- The person will be responsible for smart & result-oriented management of the collections & write-off portfolio w.r.t Unsecured Lending of the Company. The incumbent will ensure implementation of credit policies and risk management strategies for effective portfolio management. This will entail:

- Demonstrates good understanding and exposure to Unsecured Lending collections dynamics.

- Manage the on ground teams and agencies to ensure timely collection of cases across all buckets.

- Managing agencies / tele-calling team to help improve resolution rates for pre-write-off accounts and money collection on write-off/180+ cases.

- Meet allocated budgets and benchmarks for the team.

- Designs and improves processes to improve cash flows and reduce outstanding receivables.

- Actively assists in development and management of portfolio MIS for effective portfolio tracking as well as identifying & mapping risk triggers to assist the business in achieving the optimum risk reward equation.

- Development and management of outsourced collection agencies for optimal results at the best cost.

- Implementation and management of all compliance, regulatory and other customer experience related norms during execution.

- Develop and update robust MIS and ensure all reporting requirements are met for statutory, compliance and regulatory requirements.

- Leverage alternate resolution mechanisms including legal to maximize collections & recoveries.

- Create and manage a robust tele-calling strategy.

- Undertake regular & timely agency reviews/tele-calling team reviews to help increase engagement levels and improving upon performance.

Must Have :

- Candidates must have robust previous experience working as a collections specialist in the MSME & Unsecured Lending collections domain with supervisory experience.

- Must possess strong analytical and decision making skills to set up collection strategies.

- Knowledge of risk operations with strong focus on controls and compliance.

- Demonstrated ability to effectively manage multi- functional teams as well collaborates across other functions.

- Demonstrates eye for detail and innovative thinking to help improve collections efficiency (speed to collect at low cost), skip-tracing tools & techniques.

- Is able to drive and help improve quality of collections (more normalization versus stabilization).

- Able to leverage legal tools to help improve collections efficiency.

- Demonstrates good team management skills and ability to drive & push vendors to deliver improved performances.

- Good negotiation skills to be personally able to convince delinquent customers to make payments on their overdue accounts.

- Is adept at doing field-visits on selected delinquent accounts to help boost collections & recoveries.

- Has good understanding of agency reviews including reviewing collector-level performance w.r.t coverage, frequency, resolution, quality of feedback.

- Demonstrates sound knowledge & understanding of managing tele-calling set-ups and its associated metrics & KPI's.