Head - Collections - Credit Cards & Personal Loan - BFSI

Collections Director is responsible for :

- The overall leadership and direction of the Collections Center

- Develop and implement Collection Strategy, Collections Systems, and Recovery Operations; oversee all Collections operational and servicing areas

- Lead relationship with partners, external vendors and internal; direct strategy and operational teams to maximize recovery efficiency and achieve Organization's objectives, achieve both quantitative collections targets & qualitative customer service objectives.

Planning/ Budgeting :

- Drive strategic vision for Collections Strategy and Operations teams; create objectives for the development and implementation of a strong collections and recoveries program.

- Develop and lead the implementation of collections strategy and collections plans to ensure all the debts are collected sufficiently & in accordance with targets

- Monitor financial & analytical collections reports.

Policy/ Procedure :

- Provide direction, develop and continuously ensure compliance and efficiency of Collections regulations, policies and procedures

People Management :

- Manage work assignment of Department Heads of Collections Center ensuring appropriate work assignment, smoothness and continuity of operations.

Experience :

- Experience in Debt Collection of Credit Cards & Personal Loan & other Retail products

- Experience in collections for Banking- Finance company

- Experiences in a managerial position

- Deep understanding of banking/finance collections policies & processes