HR at Peoplemint Consultants LLP
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Head - Collections - Credit Cards (10-20 yrs)
- Managing and reducing delinquency on credit card collection
- Monitoring and Managing soft and hard collection of credit card
- Strategising for below and above 90 days bucket for collection
- Create collection strategy and analyse depending on customer profiling
- Reviewing and ensuring categorization of recovery portfolio of credit card
- Liasioning with related teams for the necessary treatment of the recovery portfolio/delinquency
- Onboarding appropriate collection agencies and monitoring their performances regularly.
- Ensure that the outstanding is within the limits as decided management
- Managing a team of collection tele-callers and recovery team including in house and outsourced for collection the dues
- Ensure timely calling is done to the defaulted credit card holders and following up hard for timely payments.
- Reviewing and monitoring various categories of aging portfolio
- Travelling and meeting clients having high default and aging status in coordination with the team.
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