Head - Collections - BFS/NBFC

Roles & Responsibilities :

This role will focus on designing and building the collections business unit for the most innovative lending platform in India.

Candidate will be responsible for :

- Managing end to end collections for the secured and unsecured lending business

- Building a robust collection team from scratch - both in-house and 3rd party workforce

- Responsible for the development, monitoring and implementation of Loans Collections strategies

- Identify and pursue opportunities that enhance the collectability of / financial return upon impaired assets by improving the decision tools, treatments and strategies used within Loans Collections processes

- Setting up fraud management and operations practices to reduce delinquency ratios

- Own the day-day relationship with Credit Operations to execute strategies and enable delivery of portfolio Collections performance in line with agreed business plan and service level agreements

- Publish key management information and collection scorecards on a regular basis to support business direction

- Audit, review & document Collections policies, strategies & practices

Candidate Requirements :

- Should have 10-15 year experience with a financial institution or an NBFC dealing in retail lending collections

- Strong end to end collections experience in unsecured retail assets segment with understanding of credit appraisal cycle, underwriting, fraud management and operations.