Head - Collections - Bank/FinTech

EXPERIENCE IN CREDIT CARD / PERSONAL LOAN COLLECTIONS :

- Be the owner of Collections for the accounts for the locations handled to manage by going on the field for collections by himself.

- Management and presentation of Collection management information systems (MIS) and regular performance reviews

- Handle through the sales team members, the on-ground collection.

- Manage delinquency related parameters and ensuring are within triggers.

Agency Management & Performance Management :

- Identification, impaneling, training, and retention of the desired agencies at regional/area levels.

- Implementing the monitoring mechanism and MIS to ensure that each parameter of KPI is constantly measured, reported, analyzed and improved

- Act as a constant source of feedback to product and policy teams to aid in amending policies/products from time to time to suit the market risk.

- Implement processes as per policy.

- Educate and train the team members on the policy requirement

- Ensure and check that collection policy and standards are being implemented at the ground level

- Ensure that region/area is always Audit-Ready and Complaint with internal and external policies and regulations in the area of management.

CTC: 24- 30 LPA