Recruiter at Winfort Services
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Head - Collection & Recoveries - Unsecured Loans (10-15 yrs)
- Will be responsible for setting up our collections vertical from scratch.
- Build the collection vertical and the organizational structure - Identify agencies and sign up relevant ones across geographies
- Define goals and metrics for internal teams and teams at the agencies
- Manage the work flow and track their performance
- Generate customer insights from this process to feed it back into the product
- Work with product and credit teams to implement innovative solutions for collections
- Manage the cost of collections within agreed budgets
- Have 10 to 15 years of experience working with a MNC financial institution or NBFC dealing in unsecured retail lending collections
- Has handled collections for unsecured loans (Personal Loan and Credit Cards) with an NBFC or a large retail bank
- The successful candidate should have managed various geographies PAN India and should have built the collection team from scratch primarily in the unsecured loans portfolio.
- Manage customer queries and complaints with an efficient redressal mechanism in place.
- Strong end to end collections experience in unsecured retail assets segment with understanding of credit appraisal cycle, underwriting, fraud management and operations.
- Identification, empanelling, training and retention of the desired agencies at regional/area levels.