Head - Collection - LAP/Mortgage - North India

Collection Head - North India (LAP/Mortgage)

Key Responsibilities : 

- Managerial Responsibilities - Applicable for Team Handling roles. Motivating, managing and counselling the Collections Managers & Officers to ensure their continued focus towards achievement of overall area target

- Tracking efficiency & effectiveness of the Collections Managers & Officers on a Daily basis and providing feedback to them

Functional Responsibilities :

- To ensure maximum Collections and Recoveries.

- Ensure that all procedures and controls are strictly followed

- Ensuring that all cases are handed over to the Collections Officers within prescribed time frames and are appropriately actioned.

- Guiding the Collection Managers & officers on specific cases to ensure maximum resolution

- Monthly Resolution and Reversal Targets are met

- Entering into customer negotiations for amicable settlements, if necessary

- Providing timely feedback and update to National Collections Head to track productivity and account-wise feedback and thereafter necessary action to be taken.

- Ensuring skip and cases requiring legal action have been identified and handed over as per policy

- To ensure close coordination with Legal manager/team to enhance Collections and Recovery efficiency.

- Tracking efficiency & effectiveness of the external agencies on a weekly basis and providing feedback to the agency Collection officers

Job Requirements :

- Qualifications Minimum Graduate is Compulsory

- Experience 6-8 years of experience required in Financial services preferably NBFCs/Banks Experience of Collections and Recovery is essential.

- Functional Competencies Role requires considerable amount of travel for collection related actions on ground and customer follow-up (approx. 15Days )

- Proficiency in MS Office (Word, Excel)

- Basic Accounting Skills

- Behavioral Competencies Good writing and speaking ability in English & Local/Regional language. Knowledge of another Indian language would be preferable (not essential)

- Good Communication and Negotiation / Convincing Skills

- Target Oriented, Ability to work with minimal direction, self-starter

- Ability to prioritize, multi-task, Delegate and proactively resolve problems