Head - Claims - Health

Roles and Responsibilities:

- Host daily claims huddle and weekly claims reviews with TPAs.

- Handle high-level claims escalations.

- Take ownership of claims satisfaction ratings, service levels, and maintenance of TATs with TPAs and insurers.

- Train and develop our team of claims specialists

Qualifications:

8+ years of experience growing and leading teams at TPA (understanding what are the common problems a broker might face, foreseeing potential issues that we can build for, good relationships with TPAs/insurers)Well-established contacts with leading TPAs and insurers

Excellent written and oral communication.

A medical doctor with desire to radically improve the patient's hospitalization journey.

Ability to represent our claims helpdesk and performance to prospective and current clients.

Data visualization skills are preferred