11/02 Erica
Team Manager at Pitcs Pvt Ltd

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Head - City Operations - Subscription Business (10-15 yrs)

Kolkata Job Code: 663538

Preferable companies: Pizza Hut, KFC, Dominos, Hungerbox, McDonalds etc.

- Responsible for P&L.

- Head our Subscription business for the entire city

- Responsible for ensuring high quality of service to customers.

- Expected to handle a team of total ~250+ people looking after 500+ head our Subscription business . (depends on the city)

- High standard of written and spoken English

- Work with the Regional Operations Manager to build an ongoing training programme to support the introduction of the sales team and ensure that all members of the Exec team are fully trained at all times

- Work with Product team to test various sales mechanics and offers by product type, time of year and other variables to determine how calendar of activity should evolve

- Develop a robust Quality Control system for finance related tasks to ensure there is consistency and best practice applied across all shops, maximising efficiency and potential for growth

Qualifications :

- Engineering/Graduation + MBA from Premier institutions

- Should have managed a team large team of delivery boys / ground level staff

- Should have maniacal focus on customer experience

Women-friendly workplace:

Maternity and Paternity Benefits

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