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Head - Centre of Customer Excellence - Real Estate (1-10 yrs)
Head - Centre of Customer Excellence for Real estate based company
Functional Responsibility/Domain Related :
- Handled Pan India working closely with the CXOs and enhancing customer growth & experience with strategic implementations on segmentation, product placement and pricing decisions
- Collaborated with stakeholders, as sole digital process owner, improving partner relationships &customer satisfaction for better business
Customer centricity : Build all the processes and guidelines driving towards excellence with sole focus on customer centricity.
- Create a customer focused culture. Own the customer experience through COCE and create channels to enable the same. Support incidents need to be resolved properly, achieving overall satisfaction of the customers along with compliance to our quality programs
Performance management : Analyse and improve the performance of your teams and provide constructive feedback on a consistent basis.
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