Upgrade to Pro Member
Practice Lead at Smart Source
Views:2302 Applications:128 Rec. Actions:Recruiter Actions:21
Head - Call Center/BPO Training (11-24 yrs)
Apply Only and Only if you have excellent experience in Call Center/BPO Training. This is not HR Learning & Development/Training role.
A. Training governance & compliance
- This role is expected to manage training output measures of success, create a robust process to track, monitor & report agent on the job performance and report health of the business to internal stakeholders.
- The role is responsible to define training policies and processes that should be adhered to by the contact centers as expected
B. Training content - Contemporary design & development
- The role is responsible to have most updated state of the art training content designed and developed by both internal team members & external vendors for consumption by contact centers.
- Must be able to use eLearning tools like Articulate 360, Captivate, Epiplex 500, POWTOON to create internal digital training content and is expected to build internal capability to use these tools.
C. Change deployment
- The business environment is highly dynamic experiencing lot of product & process related changes daily from upstream / downstream teams. The role is expected to build effective change dissemination mediums enabling timely, accurate deployment of product & process changes across all contact centers
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
2-Step Verification - Action Required
We've updated our security procedures!
Your privacy and security are important to us. We've recently updated our security measures to make iimjobs.com safer and more secure for you. This change requires you to reset your password.
Please reset your password using the link sent to your email. If you did not receive any email, please check your spam folder..
