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18/11 Shankar
Manager - Talent Acquisition at Agile 1

Views:3152 Applications:260 Rec. Actions:Recruiter Actions:22

Head - Business Operations - BPO (10-12 yrs)

Hyderabad Job Code: 765744

Job Description :

- Manage an office of 60-100 employees, including team leads and managers, working with both day & evening shifts

- Involved in operational strategy of the office and tasked with driving successful outcomes

- Manage scheduling with HR Manager

- Continuous communication with US Director of System Operations regarding efficiency of office

- Perform quality control checks and ensure employees are performing job duties accurately and in a timely manner

- Responsible for executing existing business processes

- Coordinate with US based executive management

- Manage documentation of standard operating procedures for current work

- Define, establish and manage a system for tracking operational metrics (KPIs) for all divisions and overall office operations reporting weekly to US office and monthly business reports

- Drive a culture of continuous learning and accountability within the team

- Working with the onsite HR Manager and US head, oversee recruitment and HR

- Oversee training/ onboarding processes for all new hires

Desired Background :

- Minimum 10-12 years as a Business Operations Manager, Project Manager, Back Office Manager or Business Support Manager

- Must be experienced in managing a team of 100 staff members

- Must have experience with managing back office operations

- Candidate must have excellent English speaking and writing skills

- Must have excellent written and verbal communication and leadership skills

- Must be an expert user of MS office suite, including Excel, Word, Outlook. Advanced abilities with data analysis, excel, spreadsheets and word processing

- BE, Master's or MBA from highly credible institution

- Undergraduate degree in Project Management, Technology, Accounting, Supply Chain, Data Management, Analytics, Architecture or related field.

- Experienced in current technologies and platforms, preferably Salesforce CRM and other ERP systems

- Candidate should be comfortable with working night shift.

Interested candidates may send in their resumes for the further process. Should you need more clarifications, please feel free to call.

Shankar
Human Resources
Mobile : 9840377667

Women-friendly workplace:

Maternity and Paternity Benefits

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