Head - Business Development/Sales - BPO

Job Description:

As a Business Development/ Sales Head in a Business Process Outsourcing (BPO) company, you will be responsible for leading and managing the sales function to achieve revenue targets and drive business growth. You will play a critical role in developing and executing sales strategies, identifying new business opportunities, building and nurturing client relationships, and managing a high-performing sales team.

Responsibilities:

1. Sales Strategy and Planning:

- Develop and implement strategic sales plans to achieve company objectives and revenue targets.

- Identify target market segments, industry trends, and competitive landscape to optimize sales strategies.

- Analyze sales data and performance metrics to track progress and make informed business decisions.

2. New Business Development:

- Identify and pursue new business opportunities through market research, lead generation, and networking.

- Build and maintain a strong pipeline of potential clients and projects.

- Conduct presentations and negotiations with prospective clients to secure new business partnerships.

3. Client Relationship Management:

- Cultivate and maintain strong relationships with existing clients, understanding their business needs and providing solutions to drive customer satisfaction.

- Act as a trusted advisor to clients, offering insights, recommendations, and upselling opportunities.

- Collaborate with cross-functional teams to ensure effective project delivery and client retention.

4. Sales Team Leadership:

- Recruit, train, and manage a high-performing sales team.

- Set sales targets, motivate team members, and provide ongoing coaching and development.

- Monitor and evaluate sales team performance, providing feedback and implementing corrective actions when necessary.

5. Sales Operations and Reporting:

- Develop and implement sales processes, policies, and procedures to streamline operations and improve efficiency.

- Generate regular sales reports and forecasts, highlighting key metrics, trends, and opportunities.

- Utilize CRM tools and systems to track sales activities, manage leads, and monitor team performance.

Requirements:

- Domain experience is a must.

- Bachelor's degree in Business Administration, Marketing, or a related field (MBA preferred).

- Proven track record of successful sales leadership and achieving revenue targets in the BPO or related industry.

- Strong knowledge of BPO services, outsourcing trends, and the competitive landscape.

- Excellent communication, negotiation, and presentation skills.

- Ability to build and maintain strong client relationships.

- Leadership abilities with a track record of managing and motivating sales teams.

- Analytical mindset with the ability to analyze sales data and market trends.

- Proficiency in using CRM software and sales-related tools.

- Flexibility to travel as required to meet with clients and attend industry events.

Other Details:

- This is a work from office profile

- Attractive compensation

- Selected candidate will be eligible to be a part of the ESOP program.