Recruitment Consultant at Michael Page
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Head - Branch Operations & New Business - Life Insurance (15-20 yrs)
Our client is one of the leading Life Insurance Companies in India.
Job Description
- Manage Branch Operations and Central Operations PAN India
- Manage a team of 6-8 direct reportees & a team strength of 200 overall
- Operations Management : Ensure smooth administration of new business and service requests
- Achieve KPIs w.r.t. TAT, efficency, customer NPS at every stage
- Collaborate and provide solutions to Sales & Distribution partners
- Visit Customers and Partners to understand feedback and drive improvement
- Manage Audit and adhere to regulatory norms
- People management and motivate people to achieve organisational goals
Experience & Education :
- 15 years plus experience in Financial Services (preferably Life Insurance) across domains like Branch Operations, underwriting, claims, distribution, on-boarding etc
- Operations management expertise in a PAN India leadership role for at least last 5 years
- Six Sigma and Quality Qualification (preferred)
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