Position: Head - Operations

Location: Navi Mumbai

Industry: Stock Broking / BFSI

ABOUT THE CLIENT :

Our client is a pure online trading product from a leading Financial Services Group, which will allow you to use the most technically advanced channels of trading at the fastest speed with the lowest cost with the flexibility to trade from any part of the world.

They offer access to equity, derivatives, currency and commodity on a single platform to ensure smooth trading using all Devices like Desktop, Laptop, Tablets & Mobiles at the Lowest Brokerage Rates. To simplify your trading, we provide dedicated HELPDESK to ensure fastest turnaround time for your queries and provide handholding, consultation, training and dedicated support through voice and video. You also get advanced intraday & historical charts with configurable intervals and back data that are very useful in technical analysis.

POSITION DETAIL:

We are looking for an analytical, customer-focused and diligent team Leader, who will lead the business operation and customer service throughout customer life cycle in Online Stock Broking Business. This candidate will work cross-functionally to ensure customer satisfaction and compliance as per regulatory norms.

JOB RESPONSIBILITIES:

- Define, implement and manage operational processes as per regulatory framework to ensure exchange compliance.

- Vendor management.

- Able to build and manage teams for important functions like account opening, payin payout stock and funds, DP account, customer modification, RMS etc.

- Responsible for customer support and seamless experience in a stock broking business.

- Ensure process-oriented, TAT driven customer support as per defined SOP.

- Mentor and monitor team to ensure high level of accuracy and timely execution.

- Coordinate with IT and Sales team for development of online customer support process and Process automations.

- Handling regulatory audits of SEBI, Exchanges, etc.

DESIRED PROFILE:

- CA/ MBA Finance from good institute

- 10 - 15 years of Experience in stockbroking operations

- Knowledge of back-office software like LD and CDSL

- Well verse with DKYC process and other broking norms

CTC: 15 Lakh - 18 Lakh

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