Head/AVP - Warehouse Operations - Publishing House Business

AVP Operations (Warehouse Head)

Location: Agra, Uttar Pradesh, India (work from office)

Experience: 8 to 15 Years

Annual CTC: INR(- ) 10,00,000 to 20,00,000

About company: It is one of the fastest growing publishing house in the country. We publish study material for Classes 1 to 12 for CBSE, ICSE/ISC & various State Boards. We publish more than 250 titles in a year in various languages like English, Hindi, Marathi & Kannada, etc.

Job Responsibilities:

- Always implement operational Standards in order to extend improved services to the customers

- Management of total operations at warehouses. Develop system for maximum utilisation of the manpower. Provide constant feedback to the customer on the movement of their cargo.

- Detailing immediate HOD, operational staff to meet operational standards in respect to meet the commitments made to the customers and efficient usage of manpower deployed.

- Acting as a mentor to team members.

- Coordinate the cargo moments and schedule as per the instructions of the customers between the warehouse and port.

- Develop proper communication system between the Back office and operations to improve flow of information.

- Implement system and method to minimize the wastage and pilferages while handling the cargo at warehouses.

- Develop vendors which can provide timely, quality services at a reasonable cost. Develop system to constantly review and benchmark the services provided by the vendor.

- Plan the moment of cargo before cut-off date of the shipping and loading it is as per the scheduled vessel.

- Avoid detention and demurrage due to our service lapses.

- Develop the relations with customers and constantly take the feedback on the services and suggestions for the improvement of the services.

- Develop systems for information of the daily status to the customer, and regularly monitor the same.

Additional Information :

- Education: BE/B.Tech/MS/ M. Tech/MCA/MBA or related field

Job Requirement:

- Proven experience as Director of Operations or equivalent position

- Excellent organizational and leadership abilities

- In depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service etc.)

- Working knowledge of data analysis and performance/operation metrics

- Problem-solving aptitude

- Strong sense of integrity, honesty, empathy & respect towards the company policies.