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10/01 Tarun Bhagat
Director at Wikata Consulting Services Pvt. Ltd.

Views:736 Applications:111 Rec. Actions:Recruiter Actions:23

Head/Assistant Director/Director - Key Accounts Management - BPO (8-15 yrs)

Gurgaon/Gurugram Job Code: 783888

Position Title: AD/Director- Farming Head

Role & Responsibilities:

- Responsible for driving business performance i.e GMV and Revenue targets for the SMB business by driving merchant engagement/ account management and life cycle management

- Lead development of merchant engagement strategy, plan and execution towards driving key metrics like activation, share of wallet, cross sell, upsell and retention.

- Lead a team of 18-22 Key Account Managers who manage over 30K SMB merchants

- Partner with product team towards developing stronger product offering and roadmap leveraging insights generated through merchant interaction

- Lead Voice of Customer initiative towards developing a deeper understanding of our merchants

- Partner with analytics to build strong understanding of merchant segments, behaviours and drivers of performance for those key segments

- Develop and drive merchant engagement campaigns/ programs for various segments of merchants

- Work closely with marketing team to drive and manage automated merchant engagement program towards driving key metrics

- Effectively engage with other key stakeholders/ teams to help develop stronger processes/ streamline processes and ensure deeper merchant engagement

Desired Skills and Experience:

- Bachelor's or Master's degree in any course from a Tier 1 or 2 college in sales/marketing/operations. MBA background will be preferred.

- A minimum of 8-15 years of experience in key account management in a B2B setting in a product firm.

- Handled a team of 10-15 before

- Demonstrated leadership within and/or outside a work setting

- Possess strong analytical/logical thinking skills and clarity of thought to identify and solve business problems

- Ability to learn complex businesses very quickly, define problems accurately while paying attention to detail in the solution

- Ability to manage and multi-task under tight deadlines

- Strategic management perspective, strong interpersonal and communication skills

- Ability to drive targets across a large team and ensure effective tracking.

Women-friendly workplace:

Maternity and Paternity Benefits

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