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12/11 HR
HR at Michael Page

Views:457 Applications:103 Rec. Actions:Recruiter Actions:0

Head - Applications & Production Support - NBFC (15-18 yrs)

Mumbai Job Code: 864138

Industry - Banking / Financial Services / Broking

Category - IT & Systems

Skills - Application Support, Production Support

Job Type - Permanent

Job Description - Lead & manage all the applications and the softwares used to ensure error free and cost worthy functionality

Client Details

One of the leading NBFCs dealing in financing for retail urban and rural segments


- Manage all the applications and softwares to ensure their smooth running and up time

- Aim to minimise production issues with efficient RCA and permanent fixes

- Implement application monitoring tools, configure the parameters to ensure minimal false alerts

- Track & record all issues (initially for temporary fixes, then for permanent fixes) and devise their resolutions

- Ensure delivery on TATs, SLAs and escalation of issues

- Manage costs to be in line with revenues and number of applications

- Manage internal stakeholders and vendor partners with effective communication and coordination


- 15-18 years of experience in IT across software and application development and maintenance

- Strong technical & domain knowledge of LOS, LMS applications and lending solutions

- Prior experience in application development preferred with experience in application support, production issue resolutions and software development lifecycle

- Good communication skills and stakeholder management

- Should portray qualities of being proactive and forthcoming as need be to be able to propose and implement solutions

- Should have worked either in Corporate IT Applications function, preferably in financial institutions and 

banks or with IT Company in financial institution or Bank space

Job Offer

- Own the responsibility of heading the applications & production support division

- Contribute to the business operations in senior management forum

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Sakshi Punjabi on +91 (0) 22 4236 3387.

The Apply Button will redirect you to website. Please apply there as well.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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