21/06 Mitali Banerjea
Director at Xperia Executive Search LLP

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Head - After Sales Service - HVAC/Elevators Industry (9-16 yrs)

Pune Job Code: 711985

All India Head for After sales service


Experience in After-sales service in HVAC & Elevators industries mandatory.


Responsibilities & main tasks -

- Technical Skill Pool Management.

- Assignment of Manpower,

- Team development.

- Installation Planning, Timesheet & Milestone Planning, Kick-Off Meetings with Customers, Manpower allocation, Technical Training and Trouble shooting,

- Selling Skills, including Negotiation, Presentation and Communication Skills, Mentoring and Coaching, Drive for Results and achievement orientation.

- AMC and Service Call Roster Management. Upgrade After Market Business Model.

- Installation, Commissioning, Spares Sales and AMC Sales Management.

Quantitative & qualitative results

- Responsible for the total After Market Business Budget

- Responsible for Installation Planning & Commissioning.

- Responsible for Technical Support for Customers and Partners.

Authority

- Managing the Installation Engineers / Service Technician/ Service Partners & the End Customer Expectations

Behavioural competencies

- Customer Focused. Customer Satisfaction.

- Achievement orientation. Result driven.

- Natural Leader within a team.

- Open to different cultures, religion, ethnicity.

Knowledge skills & Experience

- Technical Skills, Mentoring and Coaching, Team Management Skills,

- Communication & Presentation Skills.

- Have minimum of 7-8 Years of Service Managerial Experience.

- Must have managed a Service/Installation Team spread across at least 2 Regions.

- Minimum 5 years of After Market Business Experience.

Women-friendly workplace:

Maternity and Paternity Benefits

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