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22/07 Pooja
Consultant at Xperia Consulting

Views:197 Applications:51 Rec. Actions:Recruiter Actions:25

Head - After Sales Service - Auto/Auto Ancilary (3-8 yrs)

Hosur/Tamil Nadu Job Code: 954027

Job Description :


- Plan and conduct customer engagement programs (care camps, mobile service, customer meets, Do-it-yourself trainings) for improving PSS/NPS scores

- Review the customer complaints and put effective preventive actions

- Ensure assembly quality as per standards at the distributor assembly plant and provide product performance feedback regularly to HO to improve product quality

- Ensure settlement of distributor claims such as transit, warranty, spare parts etc. and handle distributor queries

- Improve service and parts reach by network expansion and improve service quality by adherence to service processes (training, audit, implementation & usage of DMS)

- Understanding market dynamics (in terms of service & parts) and suggest appropriate measures (new product launches, network, pricing and new initiatives of competition)Develop programs/actions to improve service inflow and parts sales of distributors/dealers

- Ensure availability of genuine spare parts in all the distributor/dealer/3S/2S and APS/retailers outlets to achieve retail plan

- Ensure availablity of manpower as per the approved organization structure at distributors, build the competency level and suggest reward/recognition programs to distributors

- Conduct PGM training and engagement Programs

Requirements:

- Candidates must possess atleast  a degree in Polytechnic/Engineering/equivalent.

- Atleast 3 - 8.00 year(s) of working experience in the related field

- Preferably Middle Level/Management.

Women-friendly workplace:

Maternity and Paternity Benefits

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