30/05 Praseetha P
HR at HDFC Life

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HDFC Life - Senior Manager - Call Center (8-12 yrs)

Mumbai Job Code: 703960

Candidate Requirement :

PROFESSIONAL EXPERIENCE:- 8-12 years of experience preferably in Call Center Management from Insurance Industry

EDUCATION / PROFESSIONAL QUALIFICATIONS / CERTIFICATIONS:-Any Graduate/ Post Graduate

INDUSTRY- Insurance

Job Description:

- Set-up new Call centers for EDM for scaling up seats.

- Anual & Monthly business planning and budget management.

- Strategize and drive Call center for MoM target achievement & data conversion.

- Strategize and execute projects for Business & Call center efficiency improvement.

- Planning & Managing outsourced Call center for business delivery.

- Managing and tracking MoM data campaign-wise and performance.

- Working closely with CRM and dialer team to align dialing strategy with business requirements.

- Planning campaign-wise staffing basis analysis of data inflow.

- Designing and roll-out of incentive plans at Call center. Track effectiveness on business output.

- Take business inputs from Call center interactions and VoC and incorporate in customer processes

- Adherence to audit & compliance. Keeping process and Call center compliant with TRAI and IRDAI distance marketing guidelines.

Women-friendly workplace:

Maternity and Paternity Benefits

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