Candidate Requirement : PROFESSIONAL EXPERIENCE:- 8-12 years of experience preferably in Call Center Management from Insurance Industry EDUCATION / PROFESSIONAL QUALIFICATIONS / CERTIFICATIONS:-Any Graduate/ Post Graduate INDUSTRY- Insurance Job Description: - Set-up new Call centers for EDM for scaling up seats. - Anual &amp; Monthly business planning and budget management. - Strategize and drive Call center for MoM target achievement &amp; data conversion. - Strategize and execute projects for Business &amp; Call center efficiency improvement. - Planning &amp; Managing outsourced Call center for business delivery. - Managing and tracking MoM data campaign-wise and performance. - Working closely with CRM and dialer team to align dialing strategy with business requirements. - Planning campaign-wise staffing basis analysis of data inflow. - Designing and roll-out of incentive plans at Call center. Track effectiveness on business output. - Take business inputs from Call center interactions and VoC and incorporate in customer processes - Adherence to audit &amp; compliance. Keeping process and Call center compliant with TRAI and IRDAI distance marketing guidelines.

Mumbai

HDFC Life - Senior Manager - Call Center 

HDFC Life - Senior Manager - Call Center  ,Job Description for HDFC Life - Senior Manager - Call Center  in HDFC Life in  Mumbai for (8-12) years of experience. Apply Now!

Job Description for HDFC Life - Senior Manager - Call Center  in HDFC Life in  Mumbai for (8-12) years of experience. Apply Now!