- Set-up new Call centers for EDM for scaling up seats. - Strategize and drive Call center for MoM target achievement &amp; data conversion. - Strategize and execute projects for Call center efficiency improvement. - Planning &amp; managing outsourced Call center for business delivery. - Lead forecasting and Call center planning. - Interviewing &amp; certifying outsourced Call center Team. - Development &amp; Training of Call center Team. - Managing overall reporting &amp; MIS for all performance parameters. - Managing and tracking MoM data campaign-wise and performance. - Ensuring proper scrubbing of data as per the validations before uploading to the Call Center CRM. - Working closely with CRM and dialer team to align dialing strategy with business requirements. - Planning campaign-wise staffing basis analysis of data inflow. - Designing and roll-out of incentive plans at Call center. Track effectiveness on business output. - Calibrate Call center quality on HDFC Life's outcome expectation. - Take business inputs from Call center interations and VoC and incorporate in customer processes. - Adherence to audit &amp; compliance. Keeping process and Call center compliant with TRAI and IRDAI distance marketing guidelines. Candidate Requirement : - 5+ years of relevant work exp in insurance / BFSI industry Key skills : - Contact center management, Call center management, Call center manager, Inbound Contact Centre, Outbound Contact Centre, Call center operations, Call Centre Sales. CTC: Upto 13 LPA

Mumbai

HDFC Life - Manager - Online Sales - Call Center 

HDFC Life - Manager - Online Sales - Call Center  ,Job Description for HDFC Life - Manager - Online Sales - Call Center  in HDFC Life in  Mumbai for (5-8) years of experience. Apply Now!

Job Description for HDFC Life - Manager - Online Sales - Call Center  in HDFC Life in  Mumbai for (5-8) years of experience. Apply Now!