31/10 Kinnari Barot
HR at HDFC Life

Views:3750 Applications:90 Rec. Actions:Recruiter Actions:5

HDFC Life - Manager - Online Sales - Call Center (5-8 yrs)

Mumbai Job Code: 629651

- Set-up new Call centers for EDM for scaling up seats.

- Strategize and drive Call center for MoM target achievement & data conversion.

- Strategize and execute projects for Call center efficiency improvement.

- Planning & managing outsourced Call center for business delivery.

- Lead forecasting and Call center planning.

- Interviewing & certifying outsourced Call center Team.

- Development & Training of Call center Team.

- Managing overall reporting & MIS for all performance parameters.

- Managing and tracking MoM data campaign-wise and performance.

- Ensuring proper scrubbing of data as per the validations before uploading to the Call Center CRM.

- Working closely with CRM and dialer team to align dialing strategy with business requirements.

- Planning campaign-wise staffing basis analysis of data inflow.

- Designing and roll-out of incentive plans at Call center. Track effectiveness on business output.

- Calibrate Call center quality on HDFC Life's outcome expectation.

- Take business inputs from Call center interations and VoC and incorporate in customer processes.

- Adherence to audit & compliance. Keeping process and Call center compliant with TRAI and IRDAI distance marketing guidelines.

Candidate Requirement :

- 5+ years of relevant work exp in insurance / BFSI industry

Key skills :

- Contact center management, Call center management, Call center manager, Inbound Contact Centre, Outbound Contact Centre, Call center operations, Call Centre Sales.

CTC: Upto 13 LPA

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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