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17/07 Sanika Bhatkar
HR at HDFC Life

Views:2746 Applications:106 Rec. Actions:Recruiter Actions:12

HDFC Life - Manager - Call Center (6-8 yrs)

Mumbai Job Code: 721691

Job Location : Mumbai

CTC Offered : 13L.PA

Designation : Manager - Call Center

Department : Ecommerce Digital Marketing

Sub Department : Call Center

Job Description :

- Set-up new Call centers for EDM for scaling up seats.

- Strategize and drive Call center for MoM target achievement & data conversion.

- Strategize and execute projects for Call center efficiency improvement.

- Planning & Managing outsourced Call center for business delivery.

- Interviewing & certifying outsourced Call center Team.

- Development & Training of Call center Team.

- Managing overall reporting & MIS for all performance parameters.

- Managing and tracking MoM data campaign-wise and performance.

- Planning campaign-wise staffing basis analysis of data inflow.

- Designing and roll-out of incentive plans at Call center. Track effectiveness on business output.

- Take business inputs from Call center interactions and VoC and incorporate in customer processes.

- Adherence to audit & compliance. Keeping process and Call center compliant with TRAI and IRDAI distance marketing guidelines.

Candidate requirement :

- Graduate/Post Graduate with 6 to 8 years of experience of handling outsourcing call center management and new set-ups. preferably in financial products.

- Online life insurance business management will be added advantage.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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