HDFC Life - Manager - Call Center (6-8 yrs)
Job Location : Mumbai
CTC Offered : 13L.PA
Designation : Manager - Call Center
Department : Ecommerce Digital Marketing
Sub Department : Call Center
Job Description :
- Set-up new Call centers for EDM for scaling up seats.
- Strategize and drive Call center for MoM target achievement & data conversion.
- Strategize and execute projects for Call center efficiency improvement.
- Planning & Managing outsourced Call center for business delivery.
- Interviewing & certifying outsourced Call center Team.
- Development & Training of Call center Team.
- Managing overall reporting & MIS for all performance parameters.
- Managing and tracking MoM data campaign-wise and performance.
- Planning campaign-wise staffing basis analysis of data inflow.
- Designing and roll-out of incentive plans at Call center. Track effectiveness on business output.
- Take business inputs from Call center interactions and VoC and incorporate in customer processes.
- Adherence to audit & compliance. Keeping process and Call center compliant with TRAI and IRDAI distance marketing guidelines.
Candidate requirement :
- Graduate/Post Graduate with 6 to 8 years of experience of handling outsourcing call center management and new set-ups. preferably in financial products.
- Online life insurance business management will be added advantage.
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