HDFC Life - Manager - Bancassurance

Roles & Responsibilities

- Managing the allocated business quality check parameters

- Managing the review and governance with internal teams and bank TPP team

- Managing various data sets and reports basis requests from bank TPP and audit teams

- Resolving process related queries and ambiguities between the Bancassurance field and concerned process owner teams

- Competition analysis and best operational/business quality practices

- Business Pendency and Leakage analysis - suggesting and implementing fixes to address concern areas observed

- Managing detailed RCA of escalated/management actionable queries/business quality related help items

- Partner relationship management and Field Team Support and Engagement

- Defect fixes Planning and Project management Strategy

- Liaison between relevant stakeholders to ensure seamless functioning of business quality enablers and frameworks/reports/initiative trackers accurately as per agreed frequencies

- Tracking, creating visibility and driving on key business quality improvement/transformation initiatives

Candidate Requirement

- Any Graduate/PG with 3+ years of relevant experience

- Candidates from Insurance/ BFSI industry would be preferred

- Should have Project Management Competency

- Basic knowledge related to Bancassurance regulations