Collection in HDFC Credila Financial Services Pvt Ltd - Design collection strategies, techniques, and procedures to ensure a robust debt recovery mechanism - Develop and maintain policies and SOPs for the collections team - Ensure that the latest technologies used in collections/recoveries are incorporated within HDFC Credilas collections framework - Develop differentiated intervention strategies (field collection models, customer communication strategies etc.) and segregation of customers into segments based on risk assessment - Analyze delinquency reports, monitor and identify trends in collections and provide useful feedback to product and credit teams to aid in amending policies/products from time to time in line with risk tolerance/appetite Monitoring and Review : - Strong knowledge of legal mechanisms for effective Collections management - Identify, empanel, train and retain the desired agencies at regional/national levels - Develop and maintain reporting systems to manage, monitor and report activities related to collection, recovery, overdue/NPA loans - Conduct audit during branch visits to enable adherence to defined activities (e.g. tele-calling, joint visits, group visits etc.) and take remedial actions to reduce / eliminate audit queries - Drive performance orientation through regular monitoring and review of performance parameters and providing feedback to team members - Constantly review and update employee monitoring mechanisms and MIS to ensure KPIs are accurately measured, analyzed and reported - Compliance and Governance - Ensure compliance with all relevant policies and procedures - Provide for continuous ongoing training so that all employees are suitably skilled and qualified for their roles - Ensure adherence to prudent social and legal norms during customer interactions

Mumbai

HDFC Credila - Senior Role - Collection 

HDFC Credila - Senior Role - Collection  ,Job Description for HDFC Credila - Senior Role - Collection  in HDFC Credila in  Mumbai for (12-18) years of experience. Apply Now!

Job Description for HDFC Credila - Senior Role - Collection  in HDFC Credila in  Mumbai for (12-18) years of experience. Apply Now!