08/09 Ajay Khot
AVP HR at HDFC Credila

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HDFC Credila - Senior Role - Collection (12-18 yrs)

Mumbai Job Code: 846660

Collection in HDFC Credila Financial Services Pvt Ltd

- Design collection strategies, techniques, and procedures to ensure a robust debt recovery mechanism

- Develop and maintain policies and SOPs for the collections team

- Ensure that the latest technologies used in collections/recoveries are incorporated within HDFC Credilas collections framework

- Develop differentiated intervention strategies (field collection models, customer communication strategies etc.) and segregation of customers into segments based on risk assessment

- Analyze delinquency reports, monitor and identify trends in collections and provide useful feedback to product and credit teams to aid in amending policies/products from time to time in line with risk tolerance/appetite

Monitoring and Review :

- Strong knowledge of legal mechanisms for effective Collections management

- Identify, empanel, train and retain the desired agencies at regional/national levels

- Develop and maintain reporting systems to manage, monitor and report activities related to collection, recovery, overdue/NPA loans

- Conduct audit during branch visits to enable adherence to defined activities (e.g. tele-calling, joint visits, group visits etc.) and take remedial actions to reduce / eliminate audit queries

- Drive performance orientation through regular monitoring and review of performance parameters and providing feedback to team members

- Constantly review and update employee monitoring mechanisms and MIS to ensure KPIs are accurately measured, analyzed and reported

- Compliance and Governance

- Ensure compliance with all relevant policies and procedures

- Provide for continuous ongoing training so that all employees are suitably skilled and qualified for their roles

- Ensure adherence to prudent social and legal norms during customer interactions

Women-friendly workplace:

Maternity and Paternity Benefits

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