HDFC Bank - Unit Head - Trade Finance

Job Purpose :

- Functional responsibility of Trade Centre.

- Escalation/resolution of customer issues/complaints.

- Adherence to TAT norms.

- Customer calling and feedback.

- Liaison with RMs, Treasury and Customers regarding trade finance activities

- Promoting the Digital Initiatives of the Bank including TON.

- Any other operations time to time entrusted by higher authorities

Ensuring Day to Day activities are done :

- To ensure that day to day activities to transaction processing are done.

- Requires floor management based on volumes in different units, vis-- -vis staff allocation.

- Ensure that all identified control points are checked.

- Ensure error free transaction processing flow, within agreed Turnaround time. Customer complaints are addressed in priority.

- Transactional exceptions are adequately approved as per Bank policy.

- Daily reports are checked to ensure controls are maintained.

Customer Interaction :

- Customer visits - both existing and new are visited for their Trade requirements along with the Business RM's.

- Visit to CPUT and different regions for standardization of processes, coordination among the Business requirement and the deliverance of the operations are monitored.

- To meet different business units across pan-India to be a support system for business for faster resolution of cases.

Process Review and Automation :

- Possibility of automation is explored and is raised to BPRG to ensure minimum inputting errors and faster processing at our end.

- The objective is to improve the service deliverance time and score over the competitors.

- Process re-engineering and periodic review to be conducted to ensure that we have best market practice in the business.

Interaction with RBI Auditors & Statutory Auditors :

- Interaction with the internal Auditors, RBI Auditors and the Statutory Auditors for Operations in the region.

- To ensure that all documents as requested is made available to them for their scrutiny and verification.

- Operation procedures and process need to be reviewed on a regular basis to ensure that all changes in the regulations have been incorporated and are complying with all the statutory requirements.

Capital and Current account transactions :

- To ensure cases are checked with respect to FEMA regulations

- To help and support branches, business and customer with FEMA clarifications

- To co-ordinate and interact with Regulators for relevant approvals and clarifications

- To circulate the status and information to pan-India TF branches for all capital account transactions

- To maintain centralized data of all capital account transactions

- To develop software applications to enter all capital account transactions for easy maintenance of the records

Staff & HR Management and trainings :

- Conduct regular training of staff on individual topics.

- updating latest RBI circular or notification or FEMA guidelines with classroom training for staff to ensure that staff understand their work, what they are doing and why.

- To create staff base that will do multiple level of jobs and encouraged talent and enhanced their skills.

- Mentoring in dept, so that each new joiner is completely trained in systems, adjusts to work atmosphere, learns about organization culture, etc

- Job rotation on monthly basis, so that each staff knows each and every job and there is backup created within dept for each activity.

- Additional responsibility is also allotted to senior staff members depending upon their experience and potentials.

- Based on productivity, additional responsibilities, initiatives, etc devise monthly reward and recognition system within department as well as recommend to banks star award.

- Conduct monthly review of productivity of each staff members. Analyze the same with different techniques and present to them for their study and improvement.

- To ensure that proper Backup in form of Team leader is created to manage the department in temporary absence of Unit head.

- Training the trainers and creating more trainers in the dept to manage the knowledge level within the department. This also ensures that staff is comfortable in handling the customer.

- Regular Feedback to staff members on their performance and motivate them to better their current performance

System Security :

- To ensure there is no sharing of system passwords in the section.

- To ensure that the process for password handover/takeover is followed.

- To ensure timely servicing of all equipment and testing of backup systems.

Voucher Management :

- To manage all vouchers and records as per laid down guidelines.

- Archive, Print and file approval mails for Referrals.

- To ensure that rubber stamps are affixed as prescribed.

- Timely processing of all records in the RMS/Archival system as per laid down guidelines.

- To liaise with Record management Agency for storage/retrieval of records.

Other Responsibilities : 

- Error-free operations.

- Clean Audits and Compliance

- Team handling, grooming and motivation.

- Contributing ideas and suggest process simplifications/improvements.

- Ensure and build internal control mechanism to prevent frauds, errors.

- Ensure training at regular intervals to staff at various levels.

- Investigate customer complaints and analyze, send response and resolve the same under intimation to seniors.

- Investigate errors/lapses and inform seniors scrupulously.

- Procure relevant approvals from seniors.

- Liaison with internal customers for resolution of issues.

- Maintain good liaison with all stake holders.

- Take up issues relating to infrastructure, utilities, systems.

- Cost management.

- Ensure smooth implementation of new systems, enhancements, migration.

- To identify/escalate cases of potential misuse of the banking systems.

- Participate in various Corporate Social Responsibility activities of the bank.

- Ensure timely handover of systems.

- Maintain relevant registers and documents.

- Suspense/General Ledger accounts monitoring.

- Store all security documents, instruments, etc. in FRFC under dual custody.

- Ensure generation of all the relevant reports for all the functions.

- To convert customer on digital platform.

- Co-ordination with external agencies, vendors, system support teams.

- Management of staff leaves, absenteeism, replacements, exigencies.

- Efficiency management.

- Any other responsibilities entrusted from time to time.