Job Purpose :
- Functional responsibility of Trade Centre.
- Escalation/resolution of customer issues/complaints.
- Adherence to TAT norms.
- Customer calling and feedback.
- Liaison with RMs, Treasury and Customers regarding trade finance activities
- Promoting the Digital Initiatives of the Bank including TON.
- Any other operations time to time entrusted by higher authorities
Ensuring Day to Day activities are done :
- To ensure that day to day activities to transaction processing are done.
- Requires floor management based on volumes in different units, vis-- -vis staff allocation.
- Ensure that all identified control points are checked.
- Ensure error free transaction processing flow, within agreed Turnaround time. Customer complaints are addressed in priority.
- Transactional exceptions are adequately approved as per Bank policy.
- Daily reports are checked to ensure controls are maintained.
Customer Interaction :
- Customer visits - both existing and new are visited for their Trade requirements along with the Business RM's.
- Visit to CPUT and different regions for standardization of processes, coordination among the Business requirement and the deliverance of the operations are monitored.
- To meet different business units across pan-India to be a support system for business for faster resolution of cases.
Process Review and Automation :
- Possibility of automation is explored and is raised to BPRG to ensure minimum inputting errors and faster processing at our end.
- The objective is to improve the service deliverance time and score over the competitors.
- Process re-engineering and periodic review to be conducted to ensure that we have best market practice in the business.
Interaction with RBI Auditors & Statutory Auditors :
- Interaction with the internal Auditors, RBI Auditors and the Statutory Auditors for Operations in the region.
- To ensure that all documents as requested is made available to them for their scrutiny and verification.
- Operation procedures and process need to be reviewed on a regular basis to ensure that all changes in the regulations have been incorporated and are complying with all the statutory requirements.
Capital and Current account transactions :
- To ensure cases are checked with respect to FEMA regulations
- To help and support branches, business and customer with FEMA clarifications
- To co-ordinate and interact with Regulators for relevant approvals and clarifications
- To circulate the status and information to pan-India TF branches for all capital account transactions
- To maintain centralized data of all capital account transactions
- To develop software applications to enter all capital account transactions for easy maintenance of the records
Staff & HR Management and trainings :
- Conduct regular training of staff on individual topics.
- updating latest RBI circular or notification or FEMA guidelines with classroom training for staff to ensure that staff understand their work, what they are doing and why.
- To create staff base that will do multiple level of jobs and encouraged talent and enhanced their skills.
- Mentoring in dept, so that each new joiner is completely trained in systems, adjusts to work atmosphere, learns about organization culture, etc
- Job rotation on monthly basis, so that each staff knows each and every job and there is backup created within dept for each activity.
- Additional responsibility is also allotted to senior staff members depending upon their experience and potentials.
- Based on productivity, additional responsibilities, initiatives, etc devise monthly reward and recognition system within department as well as recommend to banks star award.
- Conduct monthly review of productivity of each staff members. Analyze the same with different techniques and present to them for their study and improvement.
- To ensure that proper Backup in form of Team leader is created to manage the department in temporary absence of Unit head.
- Training the trainers and creating more trainers in the dept to manage the knowledge level within the department. This also ensures that staff is comfortable in handling the customer.
- Regular Feedback to staff members on their performance and motivate them to better their current performance
System Security :
- To ensure there is no sharing of system passwords in the section.
- To ensure that the process for password handover/takeover is followed.
- To ensure timely servicing of all equipment and testing of backup systems.
Voucher Management :
- To manage all vouchers and records as per laid down guidelines.
- Archive, Print and file approval mails for Referrals.
- To ensure that rubber stamps are affixed as prescribed.
- Timely processing of all records in the RMS/Archival system as per laid down guidelines.
- To liaise with Record management Agency for storage/retrieval of records.
Other Responsibilities :
- Error-free operations.
- Clean Audits and Compliance
- Team handling, grooming and motivation.
- Contributing ideas and suggest process simplifications/improvements.
- Ensure and build internal control mechanism to prevent frauds, errors.
- Ensure training at regular intervals to staff at various levels.
- Investigate customer complaints and analyze, send response and resolve the same under intimation to seniors.
- Investigate errors/lapses and inform seniors scrupulously.
- Procure relevant approvals from seniors.
- Liaison with internal customers for resolution of issues.
- Maintain good liaison with all stake holders.
- Take up issues relating to infrastructure, utilities, systems.
- Cost management.
- Ensure smooth implementation of new systems, enhancements, migration.
- To identify/escalate cases of potential misuse of the banking systems.
- Participate in various Corporate Social Responsibility activities of the bank.
- Ensure timely handover of systems.
- Maintain relevant registers and documents.
- Suspense/General Ledger accounts monitoring.
- Store all security documents, instruments, etc. in FRFC under dual custody.
- Ensure generation of all the relevant reports for all the functions.
- To convert customer on digital platform.
- Co-ordination with external agencies, vendors, system support teams.
- Management of staff leaves, absenteeism, replacements, exigencies.
- Efficiency management.
- Any other responsibilities entrusted from time to time.
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