HDFC Bank - Product Manager - Product Sales/Operation Processes/STP Platform/Bundle Products SB/Cards

Job Responsibilities -

Overall Business Objective

(30%) - To ensure that Bank meets the overall plans defined for the year for General Insurance

- Increase penetration to bank customer base, by leveraging across all banking channels and customer interfaces

- Regular tracking of all channel performance and ensure adequate support/identify support gaps is given to channels from the Vendor/support teams to ensure agreed plans are delivered.

- Agreeing annual budgets for each channel at broad channel level and keeping the insurance co. partner in sync with agreed numbers at channel level.

Bundle Products with CASA/Loans/Others. - Gen. Insurance

(15%)

- Working towards bundling gen insurance products with bank's CASA/Loan products

- Improving bank's own product offering through bundling and creating mechanism of top-up to earn extra commissions

- Setting process of customer paying premium in smoother / digital way and policy issuance

Group Medical Cover (GMC) - Gen. Insurance

(15%) - Conceptualizing GMC business among small & medium corporates through salary & current accounts team

- Controlling business with proper matrix to give away any further discounts and earning best for the bank

- Running pre-approved/qualified offers for corporates in GMC for better conversion .

TRP and RFP Management (10%) - Ensuring timely raising RFPs to vendors and creating comparison for execution

- Ensuring all the executions happen within 6-month form TRP final results

- Quality and value of the event should be ensured.

Channel Level Income Recon with TPP Ops as per rates defined - Ensuring correct income is passed to channels and its resources

- Recon and query resolution at channel & resource level

- Escalation management on income

- Review with TPP ops & query related to income .