HDFC Bank - Process Manager - Collection Risk Mitigation Unit

Reviews :

- Conduct location & vendor reviews on Internal controls and documentation.

- Act as an interface to internal, SOX and RIC auditors

Inventory control and management :

- Recon base publishing, reconciliation of receipt books & repo kits, inventory validation, EOD reporting, letter Documentation, control over issuance.

- Working list validation, dedupe process, KYC Documentation, ID card purging process, renewal of ID cards after each financial year.

Repossession controls :

- Functioning of centralized web based repo kit system, module updation, register Maintenance, Documentation-letters, auth sign, etc.

- Parking yard controls, monthly yard reports, recon between web collection, yard register and branch register

Branch controls :

- Vault and cash control management

- Vendor exit process. Compliance to outsourcing policy

Functional training to staff of the unit :

- Existing/revised/new processes & systems training

- Training to own team and process re-engineering initiatives

Trail updation activity :

- Update the line team for status of trial updation into web collection in line with policy requirement

Used cancelled receipt/repo kit validation :

- Validation/hygiene check of used cancelled receipts/repo kit