HDFC Bank - Executive - Retail Asset Operations (3-8 yrs)
Job Title : (Job Name) - Operations Executive - RAO
Business Unit (PA) : Operations
Team : (Sub team in the PA) Retail Asset Operations
Reports to (job) : Team Leader
Job Fn : Retail Asset Operations
Job Purpose: -
- To provide operational support for the entire gambit of Retail Asset products offered by the bank
- To provide adequate support to Business and Front End teams to ensure customer delight.
- To ensure all processes are adhered as per the documented process
- Ensure HDB Team members are adequately trained and are well aware of the laid down process and guidelines.
- Contribute effectively towards process efficiency and cost savings.
Job Responsibilities :
Disbursement and other related activities for Retail Asset Products :
- Ensure to understand and follow HDFC Bank Loan procedure and regulatory requirements, control methodology.
- Ensure to process daily transactions timely and accurately.
- Brain storming for process efficiency, improve productivity.
- Strong control sense, when there's deferring processing, process until the appropriate level of approval or proper documentation is obtained.
- Ensure that agreed control processes and procedure are implemented to identify and mitigate risks in his/her area of responsibility. Aim for Nil Operational Errors.
Punctuality, discipline, attendance & training, Complaint management :
- To maintain punctuality, discipline and office decorum at all the time.
- Ensure attendance is marked on daily basis through proper channel.
- Impart training to the fellow team members and the Cross function unit to avoid rework and First time not Right (FTNR).
- Ensure that all Processes followed at CPU Operations are as per Standard Operating Procedures laid down in the Operations Manual.
- Ensure password sharing policy adhered to.
- To ensure clean and hygienic environment in the Branch.
Educational Qualifications :
- Graduate/ Post - Graduate
Key Skills :
- Banking Product & Process Knowledge
- Planning and Organizing Skills
- Knowledge of Competition & Current trends in financial Industry.
- Minimum experience in years - 1 to 3 years
- Exposure to banking preferable.
Major Stakeholders (intra team and cross functional stakeholders, who would need to be interacted with for discharging duties) :
- Branch Banking Team
- Product and Business team