HDFC Bank - Executive - Retail Asset Operations

Job Title : (Job Name) - Operations Executive - RAO

Business Unit (PA) : Operations

Team : (Sub team in the PA) Retail Asset Operations

Reports to (job) : Team Leader

Job Fn : Retail Asset Operations

Job Purpose: -

- To provide operational support for the entire gambit of Retail Asset products offered by the bank

- To provide adequate support to Business and Front End teams to ensure customer delight.

- To ensure all processes are adhered as per the documented process

- Ensure HDB Team members are adequately trained and are well aware of the laid down process and guidelines.

- Contribute effectively towards process efficiency and cost savings.

Job Responsibilities :

Disbursement and other related activities for Retail Asset Products :

- Ensure to understand and follow HDFC Bank Loan procedure and regulatory requirements, control methodology.

- Ensure to process daily transactions timely and accurately.

- Brain storming for process efficiency, improve productivity.

- Strong control sense, when there's deferring processing, process until the appropriate level of approval or proper documentation is obtained.

- Ensure that agreed control processes and procedure are implemented to identify and mitigate risks in his/her area of responsibility. Aim for Nil Operational Errors.

Punctuality, discipline, attendance & training, Complaint management :

- To maintain punctuality, discipline and office decorum at all the time.

- Ensure attendance is marked on daily basis through proper channel.

- Impart training to the fellow team members and the Cross function unit to avoid rework and First time not Right (FTNR).

- Ensure that all Processes followed at CPU Operations are as per Standard Operating Procedures laid down in the Operations Manual.

- Ensure password sharing policy adhered to.

- To ensure clean and hygienic environment in the Branch.

Educational Qualifications :

- Graduate/ Post - Graduate

Key Skills :

- Banking Product & Process Knowledge

- Planning and Organizing Skills

- Communication

- Knowledge of Competition & Current trends in financial Industry.

Experience Required

- Minimum experience in years - 1 to 3 years

- Exposure to banking preferable.

Major Stakeholders (intra team and cross functional stakeholders, who would need to be interacted with for discharging duties) :

- Customers

- Branch Banking Team

- Product and Business team