HDFC Bank - Cluster Head - Trade Finance Operations

- Interaction with internal, RBI Auditors & other regulatory agencies e.g. DGFT, FEDAI etc.

- To ensure adequate & timely closure of customer complaints

- Analyze root cause of customer dissatisfaction and remedial measure thereon

- Compliance to audit reports are submitted in time and ensure exception highlighted in audit reports are not repeated

- To ensure that all the required reporting to RBI are done in time & in accurate manner

- Operational procedures and processes to be reviewed at regular intervals to all changes in the regulations have been incorporated and branches are complying with all the statutory requirements

- Taking requisite steps towards motivating/providing career progression for deserving candidates

- Ensure proper onboard training for new joiners. Regularly nominating old and new staff for functional and specialized training programs. Updating latest RBI circular or notifications or FEMA guidelines during staff training sessions.

- Job rotation on periodic basis, to create fungible resource and provide support to handle spurt in volumes

- Regular feedback to staff members on their performance and motivate them to perform better in their current role

- Possibility of automation is explored and is raised to BTG to ensure minimum inputting errors and faster txn processing at TF desks

- The objective is to improve the service deliverance time and score over the competitors

- Providing suggestions in trade periodic reviews to ensure that we have best market practice in the business

- Assessment of factors impacting operations adversely in the daily processing

- This includes monitoring of the processes, identifying deviation and checking documentation for various services offered at TF desk